What is an important antecedent to patient satisfaction?

Access to care is a critical antecedent to patient satisfaction because it directly influences a patient's ability to receive timely and appropriate medical attention. When patients can easily access healthcare services, whether through availability of appointments, a convenient location, or support from healthcare facilities, their overall experience improves significantly. This accessibility reduces frustrations associated with barriers to receiving care, such as transportation issues or limited service hours, which can enhance their perception of the healthcare system.

In contrast, extended wait times, lack of communication, and high turnover rates can negatively affect patient experiences and perceptions, often leading to dissatisfaction. These factors can create a sense of frustration and distrust, making patients feel undervalued or neglected, thereby diminishing their overall satisfaction with the healthcare service received. Hence, access to care serves as a foundational element that fosters positive patient experiences and satisfaction.